<aside> ‼️ This document, and its associated pages, are confidential and is intended for internal-use only. The link for this should NOT be shared with customers or outside the Quilt group.

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Summary

The P5 Ethernet Cradle has a USB C port (for power), three USB A ports, and an ethernet port on the bottom. It has a 5 pin connection on the top of the cradle that are spring loaded where the P5 makes connection. The cradle supplies power, ethernet connectivity, and gives options for potential future accessories to be connected using the USB A ports.

Troubleshooting Cradle

Terminal Powering on/Charging

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Note: the provided charger and cable that is included with the terminal will need to be used with the cradle.

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Is the P5 terminal charging while in the cradle?

• Yes, but not powering on

  If the charge indicator comes on when the terminal is seated in the cradle, but the terminal does not power on follow these steps:

  • Allow terminal to charge for more than 20% power
  • With at least 20% power press and hold the power button on the right side of the terminal for about 5 seconds, the screen will go black and the unit will beep and display an Android splash screen and begin it’s boot up process.

• Slowly or not at all

  If the terminal is not powering on and does not have an indicator that it is charging when seated in the cradle, check the following:

  • Make sure that all power connectors are plugged in fully by unplugging them all (from the power outlet to the cradle) and plugging them back in. Check that there is no visible damage to the power supply “brick” or the power cord. If the cord is bent 90 degrees right at the rubber/plastic grommet at either end it can break the wires inside the cable. Check this by:

    • Unplugging the cable from the cradle, and plugging the cable into another device that charges using a USB C charger (Phone, Tablet, Etc.).
    • Removing the terminal form the cradle and plugging it directly into the power cable.

  • Check that the “brick” being used is the one that came with the terminal, or has at least these power output requirements:

    • Output = 5 Volts, 2.0 Amps, 10.0 Watts

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    Note: If a different power supply “brick” is being used due to damage or loss of the original one, it needs to have at least this output, or it will not charge the terminal properly in or out of the cradle.

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  • Remove the terminal from the cradle and check the pins on the cradle and the copper pads on the back of the terminal. Clean them with an alcohol swab if needed. The pins are spring loaded and should pop back up when pressed on, the pads on the back of the terminal should have a shinny copper look.

  • The terminal is seated properly and fully into the cradle. The cradle and terminal fit very tightly together and you may may need to press down on the terminal firmly to seat it properly (Press down with two fingers on the bezel on each side of the terminal in the center, approximately where the two buttons are located on the side of the terminal).

  • Check that the battery is seated properly, by removing and reinserting it. Check that the battery is not damaged or swollen, this can cause the terminal not to power on correctly. Make sure that the back cover is installed correctly and all connectors are making a solid connection.

Internet Connection

Find the settings for setting up ethernet or Wi-Fi on the terminal here:

Connect to Internet

• Ethernet (Hardwire connection)

  A wired ethernet connection is the most reliable and secure connection available to the terminal. The ethernet cradle or a USB C Ethernet adapter are the only methods to connect a terminal to the internet with a physical wired connection.

  The ethernet cable will need to be connected to the port on the underside of the cradle, and to an active network port. Once the connection is made, the terminal will need to be put into ethernet connection mode. Ethernet

  

  These are some area to look if the ethernet isn’t connecting:

  • Is the router that the terminal is connected to have power and is working?
    • Make sure the power LED indicator is on, and there are the yellow and green indicator LEDs are on and flashing to either side of each ethernet cable that is connected to the router, this indicates network traffic.
  • Are the yellow and green indicator LEDs flashing on the router, and on the ethernet port on the bottom of the cradle?
    • Yes: Make sure the terminal has been changed over to an ethernet connection.
    • No: Make sure the router has power and an active connection to the internet. Are there other devices connected to this router? Do they have connection to the internet? If the router appears to have an active connection and power, change the port that the terminal is connected to. If there is still an issue change the network cable that you are using.
  • Is the terminal making a good connection to the cradle?
    • Remove the terminal from the cradle and inspect the pins on the cradle and the pads on the back of the terminal. The pins are spring loaded and should spring back when pressed on and the pads should have a shinny copper look to them. Clean the pins and pads with an alcohol swab.
    • Remove and reseat the batter housing cover to make sure all connections are solid to the cradle.
    • Press the terminal into the cradle firmly by pressing down on the bezzle on each side of the screen right over where the two buttons are on the sides of the terminal.

• Wi-Fi (Wireless connection)

  The P5 ethernet cradle can also be used to charge and power the terminal only, and still have the terminal set to use Wi-Fi for it’s internet connection.

  Set the terminal for Wi-Fi connection: Wi-Fi

  Validate that the Wi-Fi connection is stable and fast enough for the terminal: Network Requirements

Updates or corrections needed on this Article? Please email me the title and the corrections that are needed: Dustin Fletcher