Error: “Upload a registration document”

• EIN/Tax ID must match the legal business name. Sometimes, clicking “Manually correct the information instead” and correcting any misinformation can fix the issue. More often than not, a registration document must be uploaded.
• You may use any IRS document or quarterly tax report to make sure things are inputted correctly (ex: “L.L.C.” vs “LLC” or a fully typed out “Limited Liability Company” in your legal business name, however, these documents cannot be uploaded into the form for verification. These documents are strictly for verifying with yourself that you submitted the correct information in the form.

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• The only legal documents that we can accept are: Letter 147C or SS4 documents. These can be uploaded into the form and to be verified. These can be obtained by calling the IRS (1-800-829-4933), verifying your ownership of the business with them, and they can fax or mail you a Letter 147C or SS4 that we can use to verify your business. </aside>

• Sole proprietors can use an EIN or SSN. Individuals use a SSN. Sole proprietors with an EIN must get a copy of a Letter 147C or SS4. Sole proprietors that use their SSN can submit any federal tax form with their information and are handled on a case-by-case basis as to what form they submit.

• We can NOT accept any state filing documentation. All documentation regarding the business must be a document at the federal level.

Errors:

• “Upload a Photo ID”

• “Upload an ID Document”

• “Upload a proof of national ID number”

• “Update individual details”

• Submit front AND back of driver license in the form to fix any owner ID issues.

• Owner/Managers on the form must make sure that their full legal name, birthday, and home address are clearly visible and accurate as they appear on legal documents.

• On rare occasions, a SSN card may be needed.

Error: “Upload a bank statement” or “Use a different bank account”

• The bank account will need to be verified in most cases. This is the most common verification needed.
• Upload a bank statement (or voided check) that contains the legal name of the bank, visible bank logo, routing number, account number, and legal business name.