1. Quilt PayFac

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    1. Merchant Process
      1. Log into PayFac portal directly https://payments.quiltsoftware.com/
      2. Edit banking information in their portal settings
    2. Note: Changes are made directly by the merchant - no forms required
      1. The change is successful when merchants see "Pending" status on their account.
      2. Verification through Adyen/Quilt takes 24-48 hours and cannot be expedited. If merchants enter incorrect information, the status will show as "Invalid." Note that each bank account edit restarts the verification process.
      3. If a merchant has successfully changed their bank account but payments are paused, check sweep details and unpause them. If payments haven't resumed after 2 days, the bank details may be incorrect.
      4. During bank changes, funds cannot be directed to the old account while the new one is being verified.
      5. Merchants must delete their old bank account before adding a new one.
      6. During bank account changes, the processor will hold funds until verification is complete and the sweep is unpaused.
      7. If a merchant is experiencing significant difficulties, we can manually submit documents on their behalf. However, we should make our best attempt to educate them and provide tools to help them succeed.
      8. If the new bank account shows as verified but funds are still being deposited into the old account, delete the old bank documentation from the KYC page, resubmit the new bank change for verification, and unpause the sweep.

  2. Ziosk/Till

    1. Required Documents
      1. Bank change request form
      2. Voided check OR bank letter
      3. Include merchant MID in communication
    2. Submission Process
      1. Send completed documents to [email protected]
      2. Processing time: 3-5 business days

  3. WorldPay

    1. Required Documents

      1. Bank change request form

        WP Bank Change.pdf

      2. Voided business check OR bank letter

      3. Include merchant MID in communication

    2. Submission Process
      1. Send completed documents to [email protected]. Note: [email protected] is our escalation contact, but regular requests should go to the IPP email.
      2. Processing time: 3-5 business days

  4. Priority

    1. Required Documents

      1. Bank change request form (Change Request Form) (check MID, Address, and that the signature matches the DL)

        PriorityBank_CRF.pdf

      2. Driver's license (Must match signature with CRF)

      3. One of the following:

        1. Voided business check
        2. Bank letter
        3. Bank statement

      4. Include merchant MID in communication

    2. Submission Process
      1. Send completed documents to [email protected]
      2. Processing time: 3-5 business days

Bank Change Email Templates