Quilt PayFac

Quilt offers two types of chargeback management options:

1. Self-Service Option

• Merchants manage their own chargebacks through the Disputes page on Payment Portal
• $15 fee per chargeback instance
• Email notifications sent when:
  • A dispute is received
  • Evidence is uploaded
  • Final decision is made
• All dispute details viewable on Disputes page in Payment Portal

2. Managed Service Option

• Flat rate of $19 per month
• All standard chargeback fees waived
• Quilt team handles 100% of chargeback responses
• No merchant action required (Some documentation submitted by the merchant is required TBD)
• Available for:
  • DiveShop 360
  • Like Sew
  • Other brands (coming April 2025)
• Currently supported on Adyen (Stripe support coming April 2025)

<aside> Note: Managed Service is only available for cloud-based software solutions. On-premise POS systems are not eligible.

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Till

Till Chargebacks are handed independently by the merchant and Till, However we can confirm if a chargeback has occurred and, the status of a merchants chargeback within their portal.

• Merchant should receive an email regarding the chargeback notice
• Details and evidence to support validity of the charge can be filed by the merchant via the link on the email.

WorldPay