Summary:
Contactless payments are a method in which shoppers may make a purchase without a physical card present. Accepting more payments methods has statistically been shown to increase revenue since shoppers have more ways to pay. Contactless transactions allow a person to tap their phone, watch, or other device to the terminal and use its NFC technology to wirelessly accept the payment. Most commonly this is used by digital wallets like ApplePay and GooglePay.
Availability
Contactless Payment is available on all brands, no additional development is required for this feature.
Processor
| Brand |
Available |
| Adyen |
✅ |
| Stripe |
✅ |
App Version
All App versions support Contactless payments.
Instructions For Use
Shoppers must press and hold the card with “the contactless logo” on it or a phone/watch with the payment app of choice opened on the terminal for approximately 5 seconds (or until a beep is heard indicating completion) when prompted. The screen will briefly show a loading bar indicating when to remove card or phone/watch.
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💡 NOTE: The reason contactless payments sometimes fail is because shoppers think they can just briefly tap it and be done rather than tap and hold.
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Additional information
- Most contactless payments have transaction limits, which can vary by country, card issuer, and payment network. Generally the transaction limit is $100 - $250.
- Some digital wallets that use contactless payments utilize their own technology for some things rather than rely on the issuer or the processor. For example, ApplePay will often ignore the statement descriptor which is what the store can configure to show up on credit card statements. Instead, ApplePay will use GPS and Apple Maps to populate the statement descriptor with the business they believe was shopped at. This can sometimes cause confusion and annoyance but such issues must be resolved between the merchant and that provider since the information we pass to them is ignored.
- As mentioned in the summary, the more payment methods a retailer accepts the higher the chance the person shops there. This is something more stores are choosing to advertise in their store windows or at the register (ie. ”ApplePay, GooglePay accepted here”) and can be something we promote as a revenue-driver.