This list of errors is meant to be a complete list of all potential errors that may appear in the custom onboarding application or when updating information on the profile page for a merchant account. The list will give an explanation of why the error is populating, the next steps to take to correct the error and any documentation that may be needed.
The list of errors below is a complete list that is subject to updates when needed.
The list is in numerical order based on the error code. Use “Ctrl F” for the universal find feature in your web browser for a shortcut to locate a particular error.
| Error code | Explanation (Merchant Facing) | Next Steps (Internal CS) | Recommended Documents |
|---|---|---|---|
| 1_1000 | Account verification failed. Please contact Customer Service. | Open PayFac ticket to have the initial company type updated. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_1001 | There were some technical issues in the verification process. Please refresh the browser and try again or contact Customer Service. | Validate all errors on verification page are cleared. Refresh browser. Submit application again. Open PayFac ticket. | None |
| 1_1002 | Could not verify the information that was entered. Please check everything is correct or contact Customer Service. | Validate all errors on verification page are cleared. Refresh browser. Submit application again. Open PayFac ticket. | None |
| 1_1003 | The document contained sensitive data and was rejected for your protection. Please upload a different document. | Verify the document that was uploaded is what is being requested. Assist merchant in uploading a correct document. Open PayFac ticket. | Unknown Document Uploaded |
| 1_1004 | Required information is missing. Please upload a different document or contact Customer Service. | Make note of all the required updates that are showing on the verification page. Assist the merchant with correctly filling in any missing information and update any formatting that may be incorrect. Open PayFac ticket if problem persists. | Government |
| Issued Registration Document Or Government Issued Photo ID (License or Passport) | |||
| 1_3000 | Personal details couldn't be verified. Please check the provided information is accurate or upload an ID document for further verification. | Validate all errors on verification page are cleared. Refresh browser pay particular attention to the information that has been entered on the personal information page. Submit application again. Open PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3001 | Couldn't match the provided name and date of birth. Please check the provided information is accurate or upload an ID document for further verification. | Validate that the name and DOB on the ID document matches exactly with the name on the ID Document. Open PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3002 | Couldn't match the individual's name and social security number. Please check the provided information is accurate or upload a form of personal identification. | Validate that the name and ID number on the national ID document matches exactly. If photo of document is unclear it will need to be recaptured and uploaded again. Open PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3003 | Couldn't match the individual's name and address. Please check the provided information is accurate or upload a different proof of residency. | Validate all errors on verification page are cleared. Validate name address and residence state. Submit application again. Open PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3004 | Couldn't match the individual's name and country. Please check the provided information is accurate or upload a different proof of residency. | Validate name address and residence country then Refresh browser. Submit application again. Open PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3005 | The social security number does not appear to be correct. Please check the provided information is accurate or upload a form of personal identification. | Validate that ID number on the national ID document matches exactly with the number on the ID Document. Re-submit application when information has been updated. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3006 | Couldn't match the individual's name and social security number. Please check the provided information is accurate or upload a form of personal identification. | Validate that the name and ID number on the national ID document matches exactly. Re-submit once information has been updated. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3007 | The social security number does not appear to be correct. Please check the provided information is accurate or upload a form of personal identification. | Validate that the ID number on the national ID document matches exactly. Re-submit application once information has been updated. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3008 | The ID document was incomplete or too blurry. Please upload a different image of the ID document. | Assist the merchant with creating a new digital image of their ID that is complete clear and legible. The numbers, machine codes, bar codes, and QR codes on the document all need to be clear and be scannable. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3009 | The photo on the ID document couldn't be recognized. Please upload a different ID document or upload a different image of the ID document. | Assist the merchant with creating a new digital image file of their photo ID where the photo on the ID is clear and upload the updated document to the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3010 | The Photo ID document was incomplete or too blurry. Please upload a different image of the ID document. | Assist the merchant with creating a new digital image of their photo ID, making sure that they image is clear legible and complete. Pay particular attention to all the ID numbers, Machine codes, bar codes, and QR codes, these need to be readable by the computer. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3011 | The ID document was uploaded in black and white and needs to be in color. Please upload a different image of the ID document. | Validate that the document that is uploaded is a full color image of the ID document. Have the merchant take a full color image of the ID to upload. Delete all old versions of the ID document prior to uploading the new image. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3012 | The document that was uploaded does not appear to be a supported form of ID. Please upload a different ID document or upload a different image of the ID document. | Validate the document that has been uploaded is the document that is being requested, is a supported document and that the image is clear and complete. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3013 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Validate the document that has been uploaded is the document that is being requested, is a supported document and that the image is clear and complete. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3014 | The ID document didn't contain a readable barcode and may have been too blurry. Please upload a different image of the ID document. | Verify that the document that is being uploaded has a legible bar code or QR code. Assist merchant with uploading a for of ID that contains a bar code or QR code that is readable by a computer. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3015 | The ID document appears to be expired. Please upload a different ID document. | Have the merchant upload a document that hasn’t expired. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3016 | The ID document was blurry or too small to read. Please upload a different image of the ID document. | Download and verify that the documents that were uploaded are clear and a high enough resolution that all barcodes, QR codes, and MRZ codes are all visible and scannable by a reader. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3017 | The ID document was a scanned copy and must instead be a picture of the ID. Please upload a different image of the ID document. | ID Documents loaded need to be a high resolution full color photo. Photo’s taken with phone cameras contain additional data to assist in validating authenticity. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3018 | The ID document was blurry or too small to read. Please upload a different image of the ID document. | Assist merchant with creating a new digital file of their ID document. Verify that all barcodes, QR Codes, and MRZ (Machine Readable Zone) codes are clear and able to be scanned by a reader. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3019 | The ID document appears to be expired. Please upload a different ID document. | Assist the merchant with creating an digital file of a document that hasn’t expired and upload. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3020 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | The document that was uploaded was not a supported document. Assist the merchant with creating a digital file of a supported form of ID to upload. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3021 | The ID document didn't contain a readable barcode and may have been too blurry. Please upload a different image of the ID document. | Verify that the document that is being uploaded has a legible bar code or QR code. Assist merchant with uploading a for of ID that contains a bar code or QR code that is readable by a computer. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3022 | The ID needs to have the front and back uploaded in full color but only one side was received. Please upload a different image of the ID document. | Assist the merchant with creating a separate digital file for each side of the ID document that are in full color, and assist with uploading to the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3023 | The ID document is cut off or incomplete. Please upload a different image of the ID document. | Download the image of the ID document that was loaded, and verify that the document is complete and clear. Assist the merchant with uploading a new ID document that is complete. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3024 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Download the image of the ID document that was loaded, and verify that the document is a supported document. Assist the merchant with uploading a new ID document that is complete. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3025 | The state provided doesn't match the one on the ID document. Please check the provided information is accurate or upload proof of residency or upload a different ID document. | Download the image of the ID document that was loaded, and verify that the document has the same state as what has been entered on the application. Assist the merchant with uploading a new ID document that is complete. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3026 | The document that was uploaded doesn’t have a state listed on it. Please upload a different ID document or upload proof of residency. | Verify that the document has the same state listed on it as the address filled in on the application. Assist the merchant with uploading a new ID or proof of residency document that is complete and matches the information in the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3027 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Assist the merchant with creating a digital file of a supported ID and uploading it to the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3028 | The details on the ID don't match the information provided for this individual. Please check the provided information is accurate or upload a form of personal identification or upload a different ID document. | Assist the merchant with uploading a new ID document or updating the application so the ID numbers match. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3029 | The document that was uploaded does not have a ID number available on it. Please upload a different ID document or upload a form of personal identification. | Assist the merchant with uploading a new government issued ID document that is validated with the information on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3030 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Assist the merchant with uploading a new government issued ID document that is a supported document and is validated with the information on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3031 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Assist the merchant with uploading a new government issued ID document that is a supported document and is validated with the information on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3032 | The first name didn't match the one listed on the ID document. Please check the provided information is accurate or upload a different ID document. | Assist the merchant with updating the application or uploading a new ID document that is validated with the information on the application. Only complete legal names are accepted, not shortened or nick names will be accepted. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3033 | The last name didn't match the one listed on the ID document. Please check the provided information is accurate or upload a different ID document. | Assist the merchant with updating the application or uploading a new ID document that is validated with the information on the application. Only complete legal names are accepted, not shortened or nick names will be accepted. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3034 | The date of birth didn't match the one listed on the ID document. Please check the provided information is accurate or upload a different ID document. | Assist the merchant with updating the application or uploading a new ID document that is validated with the information on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3035 | The country didn't match the one listed on the ID document. Please check the provided information is accurate or upload proof of residency or upload a different ID document. | Assist the merchant with updating the application or uploading a new ID document that is validated with the information on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3036 | The ID document was too low quality. Please upload a different image of the ID document. | Assist the merchant with creating and uploading a new ID document that is validated with the information on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3037 | The last name didn't match the one listed on the proof of residency document. Please check the provided information is accurate or upload a different proof of residency. | Assist the merchant with correcting the application or uploading a new ID document that is validated with the information on the application for the last name. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3038 | The first name didn't match the one on the proof of residency document. Please check the provided information is accurate or upload a different proof of residency. | Assist the merchant with correcting the application or uploading a new ID document that is validated with the information on the application for the first name. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3039 | The date of birth didn't match the one on the proof of residency document. Please check the provided information is accurate or upload a different proof of residency. | Assist the merchant with correcting the DOB on the application or uploading a new ID document that is validated with the information on the application. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3040 | The address on the proof of residency document didn't show the date it was issued. Please upload a different proof of residency. | Assist the merchant with uploading a new proof a residency document that has a issue date on it. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3041 | The proof of residency address didn't show a name. Please upload a different proof of residency. | Assist the merchant with uploading a new proof a residency document that has a name of a business owner or contact. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3042 | The proof of residency address didn't show a country. Please upload a different proof of residency. | Assist the merchant with uploading a new proof a residency document that has an issuing country listed. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3043 | The proof of residency document wasn't a supported document type. Please upload a different proof of residency. | Assist the merchant with capturing an image of a different proof of residency and uploading it to the application. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3044 | The proof of residency document is outdated and will need to be replaced with a more recent document. Please upload a different proof of residency. | Assist the merchant capture an image of a more recent form of proof of residency to upload to the application. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3045 | The proof of residency document was too low quality. Please upload a different image of the proof of residency. | Assist the merchant with capturing a better image to upload into the application. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3046 | The address on the proof of residency cannot be a PO Box. Please check the provided information is accurate or upload a different proof of residency. | Assist he merchant with creating a new image of a document that has a physical address listed on it and upload the doc to the application. Open a PayFac ticket if problem persists. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3047 | The personal identification file wasn't a supported document type. Please upload a different form of personal identification. | Assist the Merchant with creating an image of a supported document and uploading the file to the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3048 | The last name didn't match the one on the personal identification document. Please check the provided information is accurate or upload a different form of personal identification. | Assist the merchant with updating the last name on the application or uploading an updated national ID document. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3049 | The first name didn't match the one on the personal identification document. Please check the provided information is accurate or upload a different form of personal identification. | Assist the merchant with updating the application to match the document, or capturing and uploading a new image of the national ID document. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3050 | The date of birth didn't match the one on the personal identification document. Please check the provided information is accurate or upload a different form of personal identification. | Assist the merchant with updating the application to match the document, or capturing and uploading a new image of the national ID document. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3051 | The personal identification document was of too low quality. Please upload a different image of the form of personal identification. | Assist the merchant with creating and uploading a new digital image of the document that is complete, clear and legible. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3052 | An ID document is needed to verify the individual. Please upload an ID document for further verification. | Assist the merchant with uploading a image of an ID document for validating of the information that was filled out on the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3053 | The name couldn't be verified due to invalid characters. Please update the name with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters. | Assist the merchant with the name field on their application (Katakana invalid characters). Validate there are no special characters in the name field. Open a PayFac ticket if problem persists. | None |
| 1_3054 | The name couldn't be verified due to invalid characters. Please update the name with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters. | Assist the merchant with the name field on their application (Kanji invalid characters). Validate there are no special characters in the name field. Open a PayFac ticket if problem persists. | None |
| 1_3055 | The residency address couldn't be verified due to invalid characters.. Please update the residency street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters. | Assist the merchant with correcting their address on the application. Open a PayFac ticket if problem persists. | None |
| 1_3056 | The tax ID document was of too low quality. Please upload a different image of the proof of the individual tax ID. | Assist the merchant with creating a new image and uploading it on the setup pages, or upload for them in the KYC page. If the image is legible reach out to Adyen KYC team to have them validate the image again. Open a PayFac ticket if problem persists. | Individual Tax Document (SSN Card or ITIN letter) |
| 1_3057 | The name didn't match the individual tax ID document. Please check the provided information is accurate or upload a proof of the individual tax ID. | Download the individual tax ID and verify if the name matches or not. If the name doesn't match assist the merchant with updating the name on the application. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3058 | The individual tax ID was entered incorrectly. Please check the provided information is accurate or upload a proof of the individual tax ID. | Assist the merchant with updating the information on the application. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3059 | The tax ID file wasn't a supported document type. Please upload a different proof of the individual tax ID. | Assist the merchant with creating an image document to upload to the Application. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3060 | The last name didn't match the one on the individual tax ID document. Please upload a proof of the individual tax ID or upload a different proof of the individual tax ID. | Assist the merchant with updating last name on the application or uploading an updated tax ID document. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3061 | The first name didn't match the one on the individual tax ID document. Please upload a proof of the individual tax ID or upload a different proof of the individual tax ID. | Assist the merchant with updating first name on the application or uploading an updated tax ID document. No shortened or nick names are allowed. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3062 | The name and 4 digit SSN couldn't be verified. Please update the number to a 9 digit SSN. | Assist the merchant with updating the application with the correct full legal name and the last 4 of the SSN. If validation fails with the last 4 the full SSN will be requested. Open a PayFac ticket if problem persists. | None |
| 1_3063 | The date of birth didn't match the one on the individual tax ID document. Please upload a proof of the individual tax ID or upload a different proof of the individual tax ID. | Assist the merchant with validating that the DOB is in the correct format (MM/DD/YYYY) and it is validated with the proof of tax ID that was uploaded. Assist the merchant with updating the application or the document that was uploaded. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3064 | The name and individual tax ID couldn't be verified. Please check the provided information is accurate or upload a proof of the individual tax ID. | Assist the merchant with correcting the name or ID number on the application or uploading an updated tax ID form. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3065 | The submitted individual tax ID does not match the tax id number of the document. Please upload a proof of the individual tax ID. | Assist the merchant with correcting the number on the application or uploading an updated tax ID document to the application. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3066 | The submitted identity document does not display a tax ID number. Please upload a proof of the individual tax ID. | Assist the merchant with creating and uploading a identity document that contains the tax ID number. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3067 | The tax ID number could not be verified as the identity document is not valid. Please upload a different image of the ID document or upload a proof of the individual tax ID. | Assist the merchant with creating and uploading a supported form of ID. Open a PayFac ticket if problem persists. | Government Issued Photo ID, Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3075 | A photo ID is needed to verify your identify. Please upload a different image. | Assist merchant with uploading a photo ID to the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3076 | No face detected in ID document. Please upload a different photo ID document. | Assist the merchant with creating new image files of a government issued photo ID and uploading them to the application. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3077 | The photo does not seem to match the photo ID provided. Please upload a different ID document or upload a different photo ID document. | Download and compare the selfie, and photo ID to locate the issue reported in the error. Assist the merchant with locating another photo or taking another selfie, to upload into the Payfac | Government Issued Photo ID (License or Passport) |
| 1_3078 | The photo ID appears to be a copy or an old image. Please upload a different photo ID document. | Please assist the merchant with creating and uploading another copy of their photo ID. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3079 | The photo submitted could not be accepted. Please upload a different photo ID document. | Please assist the merchant with creating and uploading another digital file of their photo ID. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_3080 | The photo ID appears to be a copy or an old image. Please upload a different photo ID document. | Please assist the merchant with creating and uploading another a different digital image of their ID. Open a PayFac ticket if problem persists. | Government Issued Photo ID (License or Passport) |
| 1_5000 | The legal business name couldn't be verified. Please update organization details or upload a document listing your business's tax ID or upload a proof of signatory. | Assist the merchant with updating the legal business name on the application. Pay particular attention to punctuation and caps. The legal name has to match exactly with what is found on documentation that is issued by the IRS. The full legal name is everything above the address on the IRS document with the business tax ID. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation, SSN for Sole Prop/Individual, Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_5001 | The business name and tax ID number couldn't be verified with IRS records. Please update organization details or upload a document listing your business's tax ID. | Assist the merchant with updating the application or uploading an updated tax ID form to the application. Verify all information is the same on the uploaded document as on the application. Open a PayFac ticket if problem persists. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_5002 | The state couldn't be verified. Please upload a proof of address or update organization details. | Verify the state that has been entered on the application, and verify that it is correct and is the same as on the documents that have been uploaded. If the state doesn’t match assist the merchant with updating the information on the application, or uploading a corrected ID document. Open a PayFac ticket if problem persists. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5003 | The legal business name couldn't be verified. Please update organization details or upload a proof of address or upload a proof of signatory. | Verify that the complete legal name is what is used on the application including all punctuation, and caps that is on the business registration documentation. Assist with updating the information for the merchant. Open a PayFac ticket if problem persists. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_5004 | The legal business name couldn't be verified. Please update organization details or upload a registration document. | Verify that the complete legal name is what is used on the application including all punctuation, and caps that is on the business registration documentation. Assist with updating the information for the merchant. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5005 | The legal business name couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Verify that the complete legal name is what is used on the application including all punctuation, and caps that is on the business registration documentation. Assist with updating the information for the merchant. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5006 | The country the business was registered in couldn't be verified. Please update organization details or upload a registration document. | Verify the country that has been entered on the application and that it matches what the registry lists. If not then assist the merchant with getting that updated. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5007 | The business's tax ID couldn't be verified. Please update organization details or upload a registration document. | Verify the registration number listed on the application matches the number on the uploaded registry document. It it doesn’t match assist the merchant with updating the application with the correct registry number. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5008 | The business tax ID couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Verify that the tax ID on the application and assist with updating the tax ID on the application to match the tax ID that is on the registry. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5009 | The business tax ID couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Verify that the registry and the tax ID numbers are listed int he correct locations on the application. Assist the merchant with updating and correcting the application. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5010 | The business details couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | The details that were entered for the company were not able to be verified. Download and check documents that have been uploaded by the merchant are legible and complete. Verify that the information on the documents is the same as what has been entered on the application. Assist the merchant with updating any information that isn’t accurate. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5011 | The trade name (doing business as) was entered as the legal business name. Please update organization details or upload a document listing your business's tax ID. | Is the DBA name used instead of the legal name in the business name field? Assist the merchant make the change on the application to place the legal name in the correct field. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5012 | The Business Type does not appear to be correct. Please update organization details or upload a registration document. | Please validate if the wrong company type was used at the beginning of the application processes. If an incorrect company type was used, you will need to open a PayFac ticket to have the company type corrected. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5013 | The business could not be verified. Please update organization details or upload a registration document. | Assist merchant with updating their business details, including owners and contact information. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5014 | The business tax ID couldn't be verified. Please update organization details or upload a registration document. | Validate if the registration number that was used is correct or not, assist merchant with updating registration number. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5015 | The business name and tax ID number couldn't be verified with IRS records. Please update organization details or upload a registration document. | Verify the legal business name is complete and correct including all punctuation and caps that is included on the registration document. Assist the merchant with updating and correcting this information. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5016 | The business tax ID number couldn't be verified. Please update organization details or upload a registration document. | Verify if the tax ID number that was entered on the application is correct, of not assist the merchant with updating the ID number and re-submitting the application. Open a PayFac ticket if problem persists. | Business Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_5017 | The business name and tax ID number couldn't be verified with IRS records. Please update organization details or upload a registration document. | Verify the Tax ID and the legal business name are correct and complete as compared to the tax and registry documentation that has been uploaded. If they are not correct, assist the merchant with updating the information on the application. Open a PayFac ticket if problem persists. | Business Employer Identification Number (EIN) Confirmation, SSN for Sole Prop/Individual or Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5018 | The business address couldn't be verified. Please update organization details. | Verify the business address is complete and correct, and there are no formatting issues with the way the address was entered on the application. Assist merchant with making changes to the address and re-submit application. Open a PayFac ticket if problem persists. | None |
| 1_5019 | The trade name (doing business as) was entered as the legal business name. Please update organization details or upload a registration document. | Assist the merchant with verifying that the legal name of the business and the DBA name of the business are listed in the correct fields. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5020 | Registration document is required. Please upload a registration document. | Assist merchant with creating an image of the business registration document and uploading it to the application, or upload it for them directly on the KYC page. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5021 | The registration document was too low quality.. Please upload a different registration document. | Assist merchant with creating another digital file of their registration document and assist them with uploading the image. Verify that the image is legible, clear and complete. If merchant is having issues uploading, upload the document for them on the KYC page. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5022 | The registration document was too old. Please upload a different registration document. | Assist merchant with creating another digital file of their registration document and assist them with uploading the image. Verify that the image is legible, clear and complete. If merchant is having issues uploading, upload the document for them on the KYC page. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5023 | The Business Type does not appear to be correct. Please update organization details or upload a different registration document. | Verify the company type that was used when registering the business. If the type of company that was used when they began the application process a PayFac ticket will need to be raised to have the application corrected, or if needed reset. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5024 | The document provided did not show the business type. Please upload a different registration document or update organization details. | Assist the merchant with validating that the business type is correct and the same as what in listed on the business registration document. Update organization details of the business on the application. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5025 | The address on the registration document was a residential address instead of a commercial address. Please update organization details. | Assist the merchant with validating that the address is correct that is on the application and on the registration document. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5026 | The address on the company registration document was a PO box. Please upload a different registration document or update organization details. | Verify the address that is on the registration document is a PO box. If it is a PO box then a different registration document will need to be used that has a physical address of the company. This address will also need to match the address that is in the application. Assist the merchant with updating the loaded document and the addresses that was entered into the application. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5027 | The business address didn't match the one listed on the uploaded document. Please upload a different registration document or update organization details. | Verify the address on the application matches the address that is on the registration document that was uploaded. Assist the merchant with updating the address on the application so that it matches the registration document that was uploaded, or upload an updated an updated registration document. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5028 | The business name or tax ID didn't match the one on the uploaded document. Please upload a different registration document or update organization details. | Verify that registration number on the document that was loaded matches with the registration number that was entered into the application. Please assist the merchant with updating the application to match the ID number on the registration document that was loaded. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5029 | The legal business name didn't match the one listed on the uploaded document. Please upload a different registration document or update organization details. | Verify that the legal business name that has been entered on the application is an exact match with the business name that is on the registration document. Include all punctuation and caps. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5030 | The country didn't match the one listed on the uploaded document. Please upload a different registration document or update organization details. | Verify that the country entered on the application is the same as what is on the registration document that was uploaded. Assist the merchant with updating the application, or uploading an updated registration document. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5031 | The uploaded file didn't show a legal business name. Please upload a different registration document. | Assist the merchant with updating the registration document that has been uploaded to the application. Make sure that the registration document they are uploading shows the legal business name. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5032 | The uploaded file didn't show the business tax ID. Please upload a different registration document. | Assist the merchant with updating the registration document image file to contain the registration ID number and reupload to the application. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5033 | The state didn't match the one listed on the uploaded document. Please upload a proof of address or update organization details. | Assist the merchant with updating the state on the application to match the registration document or uploading an updated registration document. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5034 | The company registration document wasn't a supported document type. Please upload a different proof of address. | Assist the merchant with locating and creating an image of a supported registration document for their company. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5035 | The company registration document wasn't a supported document type. Please upload a different registration document or update organization details. | Assist the merchant with locating and creating an image of a supported registration document for their company. Open a PayFac ticket if problem persists. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_5036 | A tax filing from the last 12 months is needed for verification. Please upload a document listing your business's tax ID. | Assist the merchant with locating an acceptable tax document and create a digital copy and upload to the application. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5037 | The country didn't match the one on the tax document.. Please upload a different document listing your business's tax ID or update organization details. | Assist the merchant with updating the application with the correct country. Or locating an updated tax document that has the correct country and create a digital image to upload. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5038 | The tax document wasn't a supported document type.. Please upload a different document listing your business's tax ID. | Assist the merchant with locating a tax document that is a supported document type and creating a digital image file to upload to the application. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5039 | The tax document was too low quality. Please upload a different document listing your business's tax ID. | Assist the merchant with creating a higher resolution digital image of their tax document that is legible and complete and upload the document to the application again. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5040 | The tax document was not dated within the last 12 months. Please upload a different document listing your business's tax ID. | Assist the merchant with locating and creating a digital image file of a more recent tax document and upload the updated document to the application. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5041 | The legal name didn't match the one on the tax document. Please upload a different document listing your business's tax ID or update organization details. | Verify that the legal business name matches exactly with the business name that is on the tax document. Assist the merchant with updating the business name, making sure that all punctuation and caps are included. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5042 | The tax ID number didn't match the legal business name. Please update organization details or upload a document listing your business's tax ID. | Verify that the tax ID on the tax documentation matches what is entered in the application and the legal business name matches exactly with what is on the tax document including all punctuation and caps. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5043 | The tax document didn't show a tax ID number. Please upload a different document listing your business's tax ID. | Assist the merchant with creating a digital image of the tax document that contains the tax ID number for the business and upload the new image file. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5044 | The tax document didn't show a legal business name. Please upload a different document listing your business's tax ID. | Assist the merchant with creating a digital image of their tax document that shows the legal business name. Also verify that the legal business name matches exactly with the legal name that has been entered on the application including all punctuation and caps. Open a PayFac ticket if problem persists. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_7000 | The bank account couldn't be verified. Please check the provided information is accurate or use a different bank account or upload a bank statement. | Assist the merchant with updating the bank account information to enable payouts to the merchant. Open a PayFac ticket if problem persists. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7002 | The bank account number wasn't valid. Please update bank account details. | Assist the merchant with updating their banking details. Open a PayFac ticket if problem persists. | None |
| 1_7009 | The bank document didn't show an account number. Please upload a different voided check or bank statement. | Assist the merchant with uploading Bank statement or voided check. Validate the account number and routing number on the account. Open a PayFac ticket if problem persists. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7022 | The bank document didn't show an official bank logo. Please upload a different voided check or bank statement. | Assist the merchant with uploading a different bank verification document that has the bank logo on it.. Open a PayFac ticket if problem persists. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
If you have an error that is not listed below please drop me a note in Slack or Email to have it added to this list: Dustin Fletcher ([email protected])