Purpose:

This is a Check-0 report — it should always be empty. If a case appears here, it means there's a logic mismatch between the case’s status and the merchant’s account state.

🔗 View Dashboard in Salesforce

🚩 What It Means

This report flags cases that are:

• Closed in Salesforce
• Have a Status Reason = Rejected
• But are still Enabled

These should not happen together.

❌ Why This Is a Problem

• A Rejected status implies the merchant was not approved.
• An Enabled status means their account is active, even if they haven’t processed.
• These two states conflict and should not coexist.

✅ What to Do

• Investigate why the case was marked Rejected in Salesforce.
• If the account is enabled, update the Status Reason to something more accurate (e.g., Closed/Cancelled).
• Ensure the case reflects the actual state of the merchant account.