🔍 General Troubleshooting

These steps apply to every single brand before jumping into system-specific fixes. You can also leverage this page: Troubleshooting Hardware

❗ 1. Payment Declined

A decline usually means the bank rejected the transaction.

Common reasons:

• 💸 Insufficient funds
• ⏳ Card expired
• 🚫 Bank’s risk systems (3D Secure / fraud rules)
• 🧾 Incorrect card details

🔎 How to verify the decline:

1. Go to PayFac → https://payments.quiltsoftware.com
2. Search the merchant’s business name
3. Open Payments tab
4. Look for a recent transaction with Declined or Error
5. Click the transaction → read the logs → explain the reason to the merchant

If PayFac shows "Declined," there is nothing wrong with the P5 or POS.

🪫 If the terminal errors out before a card is even attempted, check the battery level.

📡 2. P5 Shows “Awaiting Connection”