🛟 LifeSaver Cloud – P5 Troubleshooting Guide

Use this when a merchant on LifeSaver Cloud POS is having issues processing payments with a P5 terminal.

This assumes the General Troubleshooting section has already been completed.

✅ 1. Pre-Checks

Verify with the merchant:

• They are using LifeSaver Cloud (not desktop)
• Merchant Processor is set to LifeSaver Payments
• At least one P5 terminal exists in the Payment Portal
• The P5 has stable Internet/WiFi

If anything is incorrect → fix before moving on.

🧩 2. Confirm Merchant Processor Setting

Ask the merchant to:

1. Log in to LifeSaver Cloud POS
2. Go to Store Configuration → Credit Card Processor
3. Ensure:
   • Merchant Processor = LifeSaver Payments
   • The Account Name field is not empty

If Merchant Processor is wrong → have them switch it and Save.

If correct → continue.