Use this when a merchant on LifeSaver Legacy Desktop POS is having issues taking card payments with a P5 terminal.

This assumes General Troubleshooting has been completed (WiFi, Awaiting Connection, Declines, Sync issues).

✅ 1. Pre-Checks

Verify:

• Merchant is using LifeSaver Legacy Desktop (not Cloud)
• External Account ID has already been entered in their POS
• A P5 terminal exists in Payment Portal
• Each workstation has its own unique Terminal ID
• P5 has stable Internet/WiFi

If anything is wrong → correct it before continuing.

🧲 2. Verify P5 in Payment Portal

The POS depends on terminals defined in the Payment Portal.

🧮 Step 1: Confirm Terminal Exists

1. Open merchant’s Profile in Payment Portal
2. Select Terminals
3. Confirm for the P5:
   • Terminal Type = P5
   • Terminal ID exists
   • Named clearly by workstation/location

If missing or outdated → re-pair below.