Subject: Chargeback Notification on Transaction [External Transaction ID]
Dear [Merchant Name],
This is your <brand name> Risk Team, notifying you of a disputed transaction. As part of our managed chargeback service, we’ve already begun handling this chargeback on your behalf, so no action is needed from you at this time. If there is any specific information you believe could strengthen the case, feel free to share it with us within the next 5 business days, and we will include it in the submission.
Transaction Details:
What Happens Next: Our team is taking care of all the details, including gathering documentation and submitting evidence to the cardholder’s bank. Once the review is complete, we will notify you of the outcome.
We will work to maximize your chances of a successful resolution, and if the case is resolved in your favor, the disputed funds will be returned to you. If not, the funds will remain with the cardholder.
Have Questions?
If you have any questions or need clarification, please don’t hesitate to reply to this email or contact our customer service team.
Risk Team
<brandsignature> Payments