Managed Service Example Email

Subject: Chargeback Evidence Submitted for Transaction [External Transaction ID]

Dear [Merchant Name],

This is your <brand name> Risk Team, confirming that we have submitted evidence on your behalf for the disputed transaction. The documentation has been forwarded to the cardholder's bank for their review.

Transaction Details:

• Transaction ID: [External Transaction ID]
• Dispute Amount: [Dispute Amount]
• Dispute Date: [Dispute Date]

What Happens Next: The cardholder’s bank will review the evidence to determine the outcome of the chargeback. This process may take up to 90 days. Once the review is complete, we will notify you with the result.

Possible Outcomes:

• If the bank rules in your favor, the disputed funds will be returned to your account.
• If the bank rules in favor of the cardholder, the funds will remain with the customer.

We will keep you updated as soon as a decision has been made. In the meantime, if you have any questions or need assistance, please feel free to reply to this email or contact our customer service team.

Risk Team

<brandsignature> Payments