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Manual Entry is used for processing transactions by keying in the card details instead of using a terminal or checking the customer out online. This is more common in industries like framing/art and service/repair. This method is considered high-risk and can incur higher interchange fees.
<aside> 💡 Note: In some cases, the Virtual Terminal in the Payment Portal may also be used to process Manual Entry transactions, however this is primarily intended if the point-of-sale (POS) goes down or is otherwise inaccessible.
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Some features, Manual Entry, are available on the PayFac but may not be available to all Brands. This may be due to additional integration work that might be required and/or other factors such as customer demand, dev priorities, or more. In this case, see the table below for which brands have access to this feature as of this moment.
| Brand | Available |
|---|---|
| Bottle POS | ✅ |
| DiveShop360 (360 POS) | ✅ |
| C-Store POS | ✅ |
| CellSmart | ✅ |
| Cigars POS | ✅ |
| Comcash | ✅ |
| eTailPet (ETP) | ✅ |
| FrameReady | ✅ |
| GrazeCart | ✅ |
| IT Retail (ITR) | ✅ |
| Jewel360 (ASC) | ✅ |
| LifeSaver | ✅ |
| Markt POS | ✅ |
| POSIM | ✅ |
| Rain Retail (Rain Payments) | ✅ |
| TAKU (ACE) | ✅ |
| ThriftCart | ✅ |
<aside> 💡 Note: Manual Entry requires additional development to implement. Please have a supervisor speak with your local Product team if you feel this feature may be of interest to your industry or Brand and we can get it enabled.
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| Brand | Available |
|---|---|
| Adyen | ✅ (Terminal MKE available on P5 Only) |
| Stripe | ✅ (Terminal MKE not available) |
Manual Entry is available on the P5 terminal for all app versions 1.507 or higher.
There are generally two types of manual entry payments:
These types of orders can be a convenient method of taking payments especially in industries where it’s more standard practice such as the Framing/Art space or those selling wholesale. Sometimes these industries don’t have ecommerce websites where they sell traditional products and they can’t accept cash or check remotely so any order that needs to be shipped usually has their payment done over the phone.
With that said, MOTO payments carry by far the highest risk of any other type of transaction, including other forms of manual entry. Since the card is not physically in front of the merchant and typically happens over the phone, it is easy for fraudsters to use stolen card information that will later get charged back.
MOTO payments are considered Card-Not-Present and can be done through the P5 terminal, the Virtual Terminal, or directly through the POS (if it's supported there). By default, all manual entry is considered as MOTO unless specified otherwise by the merchant.
When manual entry is used on the P5 terminal, two prompts will appear on the device, ‘Over the Phone’ and ‘Card Present’. ‘Over the Phone’ refers to MOTO and requires the card number, expiration date, security code/CVV, and zip/postal code.
These fields are required inputs to help protect the merchant from fraudulent sales.