Pre-Closure Checklist

Before initiating any account closure process, ensure the following items are verified:

• Payment Retention Status: Check to see if there has been a Payments Retention case created to ensure the client has had their concerns met with processing rates.
• Processor Migration: If the merchant has switched to a new processor, verify:
  • If the client has a new merchant account setup under another processing partner.
• Software Status:
  • Verify if the merchant has already terminated their software subscription
  • Check if they are still in pre-live status
  • Ensure all hardware has been returned if applicable
• Documentation:
  • Document all communication regarding the closure
  • Confirm receipt of closure request
  • Verify all outstanding transactions are settled
• Account Processing Volume:
  • Check the merchants deposits & processing volume.
  • If the merchant has a higher then normal processing Volume (200k~ monthly), check with your team lead before submitting a closure to the processing partner.

Quilt PayFac Account Closure - DO NOT CLOSE ACCOUNTS TBD

1. Log into PayFac Portal (https://payments.quiltsoftware.com/login)
2. Search for the merchant by business name or MID
3. Access the merchant's profile
4. Navigate to Account Settings
5. Select "Close Account" option
6. Document reason for closure
7. Submit closure request

Till/Ziosk Account Closure

1. Log into Till Portal (https://onboarding.tillpayments.com/login)
2. Locate merchant account using business name or MID
3. Access account settings
4. Contact Till Support via email at [email protected] with:
   • Merchant ID Number (MID)
   • Business Name
   • Reason for closure
   • Requested closure date