Customer Payments Rebate
To qualify for a rebate, merchants must meet the following conditions:
- Go Live within 45 days of delivery date
- Process over $100 in transactions
- Maintain processing for 30 days from Go Live date
Submission Process
- Verify rebate amount on customer invoice/assets
- Confirm all eligibility conditions are met
- Collect mailing information from merchant (name and address for check)
- Add merchant to Reimbursements document with required information
- Reimbursements Document
Processing Fee Refunds
Qualifying scenarios for refunds include:
- Processing overcharges
- Partner processing annual fee disputes
- Delayed account closure charges
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For refunds under $100: Alternative option to waive 1-2 months of support charges instead of issuing a check. Submit these requests to [email protected] with requested months and reason.
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Submission Guidelines
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Important: All Early Termination Fee (ETF) reimbursement requests must be submitted to management for review.
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