Summary

Multi-Factor Authentication (MFA) adds an extra layer of security to help protect your account and sensitive data. It requires verifying identity using two or more methods such as an app on your phone or a text (SMS) message sent to your phone at the time of logging in. This significantly improves protection against unauthorized access and digital threats.

Authentication Timing

MFA will authenticate once every 12 hours unless you switch devices or change internet browsers then it will prompt for the authentication again.

MFA Setup

When you login to the Payment Portal Dashboard for the first time, a page will open asking you to set up the MFA on your account.

Choose between using an authentication app (Like Microsoft Authenticator) or SMS text message (Message rates may apply).

Authentication App

• For using an authentication app:
  • Enter a name for the connection method.
  • Follow the prompts to scan the QR code with your authentication app.
  • The last step will be to enter the rotating validation code that is generated by the authentication app.

Recommended Authenticator Apps:

• Google Authenticator
• Microsoft Authenticator

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Note: After the MFA app is set up it will require you to enter the code that is generated by the app as a part of your login process.

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SMS Text Message

• To use a SMS text message:

  • Enter your mobile phone number.
  • A text message will be sent that will have a onetime use code.
  • Enter in the code you received.

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  Note: After the the SMS text message is set up it will require you to enter the code that is sent to your phone as a part of your login process.

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Managing and Updating MFA

You can manage your MFA from the user profile. To update the method used or set up a new method to authenticate:

• Log into the portal and go to the drop down menu Account on the top right of the dashboard select on Your Name from the drop down menu to open your login ID profile.
• Scroll to 'Manage Two-Factor Authentication' and click 'Add'.
  • Add a new method before deleting the existing one (at least one method is always required).