Summary
On October 1st 2024, the Stripe P400 terminals have reached their end of life meaning transactions will NO LONGER be able to get processed after that date. We are reaching out to merchants ahead of time offering steep discounts to help ensure a smooth transition for all. The below article walks through the timeline and steps being taken.
Merchants who are using the P400 terminal will get upgraded to the Stripe Wise POS E device instead.
Key Differentiations of WisePOS E Reader
- Larger, full-color touchscreen compared to the basic display of the P400.
- Offers a modern, intuitive interface and form factor, enhancing user and customer experience.
- Rechargeable battery allows for portable use, vs. unlike the stationary P400 which requires a constant power connection.
- Wi-Fi and ethernet options for on-the-go transactions or in-store, daily y to day operations
Marketing Messaging
Affected Merchants
- ONLY XBU (Rain) merchants will be affected. Other subsidiaries will not be.
- There are 184 merchants affected by this change with 257 terminals needing to be replaced. These are merchants who were boarded early in the days of Rain Payments (mostly pre-Quilt acquisition) so they should have had their terminals for 3-4 years for the most part.
- The list of affected merchants can be found here. Check the ‘Terminal Count by MID’ tab to view the merchants’ names, CRM ID’s, and terminal counts.
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💡 Note: This is NOT a migration opportunity to move them to Adyen. We want to keep these merchants processing with Stripe.
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Marketing Materials
- We plan to send out marketing emails in advance so they have as much advance notice as possible. This effort will also be coordinated around an upcoming price increase.
- Link to Marketing Emails
Dates