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On some older terminals, the battery can stop taking a charge if it is repeatedly drained to 0%. In these scenarios, the terminal is usually otherwise undamaged and just needs a working battery.
Generally, our hardware warranty covers any replacements or repairs for up to 6 months from the purchase date. If the issue occurs within that time period and needs to be replaced then we can do so free of charge. If not then the merchant will have to purchase it at full price.
Before placing an order for a new battery, please visually inspect the charging port to see if appears to be intact. Sometimes the charging port can become loose over time if handled too roughly. If this is the case, the entire terminal will need to be replaced and the normal RMA procedure should be followed.
If the charging port and the rest of the terminal appears undamaged then a full RMA is not needed and we can just order a new battery.
If a merchant needs to purchase a new battery outside of the warranty period, the retail price is $40 USD and $54 CAD.
Ordering new batteries is the same process as ordering new P5 terminals. The instructions for placing orders through SFDC can be found here.
<aside> 💡 NOTE: The instructions above are for XBU. Other Brands may have a slightly different process for ordering hardware.
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For faulty batteries, we do not require them to be returned. Instruct the merchants to remove the battery and recycle it at a local certified e-waste facility. The merchant should follow local regulations for proper disposal.