PayFac

Refunds can be processed through the Payment Portal:

1. Log into PayFac Portal (https://payments.quiltsoftware.com/login)
2. Navigate to Payments page
3. Locate the transaction to refund
4. Click on the transaction to view details
5. Click "Refund" button and enter refund amount

<aside> For unreferenced refunds (when original transaction cannot be found), there is a $500 limit per 24-hour period and the refund cannot exceed 150% of merchant's average ticket size.

</aside>

Till/Ziosk

For refund requests, email [email protected] with:

Subject: Refund Request - [MID]

Required Information:
- Merchant ID Number (MID): [MID]
- Transaction ID: [Transaction ID]
- Refund Amount: [Amount]
- Reason for Refund: [Reason]
- Customer Name: [Name]

WorldPay

Access through IQ Portal:

1. Login to IQ Portal (https://www.accessmyiq.com/login)
2. Search for transaction using MID or transaction ID
3. Obtain Transaction Date, Amount & Last 4 of card.
4. Email [email protected] Merchant Information:

• Business Name: [Business Name]
• MID: [Merchant ID]
• Transaction Date: [Original Transaction Date]
• Last 4 of Card: [XXXX]
• Original Amount: [Amount]
• Refund Amount: [Amount]
• Reason for Refund: [Detailed Reason]

Priority

Process through MX Connect Portal:

1. Login to MX Connect Portal (https://mxconnect.com/#/dashboard/accounts)