To ensure proper coverage for the Payment Support phone queue, please follow the schedule and lunch expectations outlined below. Coverage continuity is critical, so all team members must adhere to their scheduled shift and lunch break.
| Name | Shift (EST) | Lunch (EST) | Shift (MST) | Lunch (MST) | Shift (PST) | Lunch (PST) |
|---|---|---|---|---|---|---|
| Mayur | 8:00am – 5:00pm | 1:00pm - 2:00pm | 6:00am – 3:00pm | 11:00am - 12:00pm | 5:00am – 2:00pm | 10:00am - 11:00am |
| Bryan | 8:30am – 5:30pm | 1:30pm - 2:30pm | 6:30am – 3:30pm | 11:30am - 12:30pm | 5:30am – 2:30pm | 10:30am - 11:30am |
| Lux | 9:00am – 6:00pm | 3:00pm - 4:00pm | 7:00am – 4:00pm | 1:00pm - 2:00pm | 6:00am – 3:00pm | 12:00pm - 1:00pm |
| Ethan | 9:00am – 6:00pm | 3:30pm - 4:30pm | 7:00am – 4:00pm | 1:30pm - 2:30pm | 6:00am – 3:00pm | 12:30pm - 1:30pm |
| Jon | 10:00am – 7:00pm | 2:00pm - 3:00pm | 8:00am – 5:00pm | 12:00pm - 1:00pm | 7:00am – 4:00pm | 11:00am - 12:00pm |
| Long | 10:00am – 7:00pm | 2:30pm - 3:30pm | 8:00am – 5:00pm | 12:30pm - 1:30pm | 7:00am – 4:00pm | 11:30am - 12:30pm |
| Hunter | 11:00am – 8:00pm | 2:00pm - 3:00pm | 9:00am – 6:00pm | 12:00pm - 1:00pm | 8:00am – 2:00pm | 11:00am - 12:00pm |
To support team operations and phone queue coverage, all reps are expected to:
Be online and ready to take calls at your scheduled start time.
Logging in, opening systems (RC & SF), and prepping your workspace should be done before your shift begins.
Check in via Slack when you are online and ready:
➤ “Online and ready.”
Post before stepping away for lunch in the Slack channel:
➤ “Stepping away for lunch, back by [Time].”
Post when you return:
➤ “Back from lunch.”
Lunch duration is 30-60 minutes. Timely return is critical to avoid coverage gaps.
Check out in Slack at the end of your shift:
➤ “Signing off for the day.”