🔢Payments Support Agent Regular Working Hours

Call Queue Hours - 9am-7pm EST

🕒XBU Agent Regular Working Hours

🕒 SBU Team Shifts and Lunch Schedule

Name Shift (EST) Lunch (EST) Shift (MST) Lunch (MST) Shift (PST) Lunch (PST)
Mayur 8:00am – 5:00pm 1:00pm 6:00am – 3:00pm 11:00am 5:00am – 2:00pm 10:00am
Bryan 8:30am – 5:30pm 1:30pm 6:30am – 3:30pm 11:30am 5:30am – 2:30pm 10:30am
Emme 9:30am – 6:30pm 12:00pm 7:30am – 4:30pm 10:00am 6:30am – 3:30pm 9:00am
Long 10:00am – 7:00pm 2:00pm 8:00am – 5:00pm 12:00pm 7:00am – 4:00pm 11:00am
Jon 10:30am – 7:30pm 3:00pm 8:30am – 5:30pm 1:00pm 7:30am – 4:30pm 12:00pm

🕒 Onboarding (SBU/XBU) Team Shifts and Lunch Schedule

Call Queue Hours - 9am-6pm EST

Name Shift (EST)
Reva 8:00am – 5:00pm
Beatrix 9:00am-6:00pm
Philip 10:00am – 7:00pm
Roberto 8:00am – 5:00pm
Michael Carrion 9:00am - 5:00pm
J. Rajoy 8:00am-5:00PM
Shellie Evans 11:00am-8:00pm