The Payouts page gives details of the deposits we sent to the merchant and gives details on what transactions are included on each days payouts. It also allows an export from the page to help merchants reconcile their accounts.
<aside> <img src="/icons/unlock_gray.svg" alt="/icons/unlock_gray.svg" width="40px" /> Merchant Permission: Brand Manager, Support Specialist, User Manager, Pricing Administrator, Feature Manager, Platform Developer, Platform Owner, Onboarding Manager, Risk Analyst, Tax Analyst
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<aside> <img src="/icons/unlock_gray.svg" alt="/icons/unlock_gray.svg" width="40px" /> Super Admin Role: Brand Manager, Support Specialist, User Manager, Pricing Administrator, Feature Manager, Platform Developer, Platform Owner, Onboarding Manager, Risk Analyst, Tax Analyst
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The Payouts page is separated into four different sections:
The Pending Deposit shows the current balance details for the most recent payout. Including the Charges, Fees, Refunds & Chargebacks, and the total.
If the balance shows a negative balance then the merchant owes us money, payouts will be paused until the balance goes positive. If the the balance exceeds -$500, or they have a negative balance for longer than a week we will do a direct ACH withdrawal to collect the balance faster.
A negative balance can be caused by refunds and/or chargebacks.
The Payouts Date Range section contains a date range filter and a keyword search. The information available on this section is driven by the date range filter and will calculate the Gross Sales, Fees, Refunds, and the Net Deposited.
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Note: The date range filter will also determine the list that is available on the payout details sections.
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The Payout Details section give details on the payouts that have succeeded. This includes: