<aside> đź’ˇ Note: Access to the WiseCloud portal is essential for following this guide. If you do not have access, request in the #merchant-services Slack channel to have an update pushed.

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<aside> ⛔ ALWAYS reference the **homepage of the PayFac Knowledgebase** to confirm the Current App Version and the current ROM version. (Located on right side at the top of the page) Installing any versions that aren’t listed may result in unexpected behavior.

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‼️ Merchant Disclaimer ‼️

Pushing updates to the device can take extended periods of time depending on the merchant’s network environment such as signal strength, distance from their router, and internet speed. Additionally, updates can corrupt the device if their device loses connection or the battery dies mid-install. Before pushing any updates it is best practice to ensure the following three conditions are always met:

  1. The device is turned on
  2. The device is connected to a stable internet connection
  3. The device is plugged into a wall outlet and they can confirm the charging icon is visible (Plugging the device into a computer for charging will not suffice and should be discouraged)

Updating the Payments Terminal App

  1. Log into WiseCloud