Representatives must follow all available troubleshooting steps and note the troubleshooting steps in the case.

  1. Adyen RMA
    1. Fill in Subject → IE; “RMA: P5” (must contain “RMA”). “RMA: P5 NDS” to request next business-day shipping.
    2. Case Reason: Replace or Repair
    3. Status → Open
    4. Order Type → Replacement
    5. RMA Product → PIN Pad
    6. RMA Brand → WiseEasy
    7. Replacement Quantity → # of Readers
    8. Additional Serial Numbers → if you are submitting multiple readers, input here.
    9. Return Quantity
    10. Shipping Address → you can pull the address from the account page, unless the customer wants to use a different address. It also helps to have the rep confirm the shipping address.
    11. Description → must include the serial number(s) being replaced.