Use these steps only after trying the general troubleshooting steps.

🔁 If Transactions Don’t Appear in PayFac + No Error on P5

🔄 Restart the P5

  1. Restart terminal
  2. Open Payments App
  3. Try a test transaction
  4. Check PayFac

If still nothing → continue below.

🗑️ Remove & Re-Pair the P5 in Rain

🧹 Step 1: Remove the Device in Rain Admin

  1. Have the merchant log in to their Point of Sale
  2. Click your username → Settings

RainSettingsPage.PNG

  1. Go to Integrations → Rain

TerminalPairing.PNG

  1. Click 🗑️ next to the broken terminal to remove it