<aside> 💡 Always Check POS CC Processor First

</aside>

Priority:

1.) Login to MX Connect Portal

Username: [email protected] Password: Charlotte123456789!

2.) Search MID - Must click on Go to Merchant

3.) Click on MX Merchant Tab

4.) Click on the Users Tab

5.) Click on the Email Address for the user login you wish to resend and click on the mail or airplane icon. It will either say Welcome Email or Reset Password depending on if the merchant has ever logged in or not.

• Note: The Lock Icon must show unlocked for a merchant to be able to access their account. If you need to unlock it click on the icon.

WorldPay:

<aside> 🚨

We do not have access to resend customer portal emails to WP merchants, they must call WP IQ Support directly - 800-472-3164.

</aside>

Ziosk:

1.) Email Ziosk Support Email  [email protected] with the following information -

• Customer Email
• Merchant ID Number (MID)
• First and Last Name of Customer Contact
• Time Zone for Business Location

-Note: Typically it take’s Ziosk 2-3 Business Days to send this email to the EU.

Payfac:

1.) Login to Payfac Portal

2.) Search for merchant by business name or MID(Merchant ID Number/BA Number)

• Can use the top bar and search by BA/MID specifically, or the search bar and use account name or MID

2.) Click on the account name hyperlink