For all Partners

Our Partners will let us know when an account has been signed, but not approved. Their underwriting team has requested additional documentation. It is our responsibility to reach out to the merchant to collect these documents and get them submitted and approved.

Ex: Email Script

Subject: “(Business Name) - Restricted”

“Hello (Merchant name),

Thank you for signing your processing application. Our underwriting team has reached out and is requesting additional information. In order to get your account approved our underwriting team has requested a copy of a (voided check, drivers license, business license etc.. insert pend reason here).

Please respond to this email with the requested documentation.

Thank you!

(First, Last Initial Phone Number)”

• Reach out to restricted customers every 48 hours or so.
• Notate all your restricted customer outreach in the feed of the case

How to Upload EU Documents Once received -