Self Service Example Email

Subject:

Chargeback Lost for Transaction [External Transaction ID]

Dear [Merchant Name],

This is your <brand name> Risk Team, notifying you of the outcome for a transaction dispute on your account. Unfortunately, the cardholder’s bank has ruled in favor of the cardholder.

Transaction Details:

• Transaction ID: [External Transaction ID]
• Dispute Amount: [Dispute Amount]
• Dispute Date: [Dispute Date]
• Cardholder: [Cardholder Name]
• Last 4 Digits of Card: [Last 4 Digits]

Outcome: As a result of this decision, the reversal of the disputed funds will be permanent.

Next Steps: While no further action is required, we encourage you to review the details of this chargeback to identify any areas for improvement in your transaction processes or documentation practices. If you have any questions or need assistance, please feel free to respond here or reach out to our customer service team.

Thank you for your attention to this matter.

Risk Team

<brandsignature> Payments