Below is a list of the Slack Channels that you will want to make sure you have added to your Slack channels list and a brief description of the types of issues to be discussed int he channel.
| Slack Channel | Description of Channel | Teams | Chat-Bot Enabled |
|---|---|---|---|
| payfac-product-updates | The release and "news" channel for updates in the payfac. Webinar recordings, release info, etc. relevant to PayFac sales, onboarding and support. Information from channel duplicated on the “Weekly Release Notes” Article. | All teams | No |
| payfac-support | Post-Live items for Adyen/Stripe PayFac: Payouts, missing transactions, changing merchant name/details, portal issues. | Customer Service | Yes |
| payfac-support-hardware (Archived) | Anything HW: Onboarding: Initial pairing of terminal to account, connectivity, pre-live testing of transactions | ||
| Post live: Connectivity, features, general level 3 terminal issues that can't be sorted out (and POS team feels are terminal related) | Customer Service, Onboarding | Yes | |
| payfac-support-onboarding | Pre-Live items for Adyen/Stripe PayFac: Onboarding Application issues, pairing new accounts, questions | Onboarding | Yes |
| payfac-dev-integration | Meant for engineers developing the POS integration. | Product, Development | No |
| payfac-dev-updates | A place to announce new requirements, api changes, new features, etc. to developers who build POS integration. | Product, Development | No |
| payment-support | Reps can work directly with Payment Support teams, record call transfers, and get assistance with issues and processes to assist the merchants. | Customer Service | No |
| payments-onboarding-help | More detailed onboarding help by organization, allows the onboarding rep for a particular merchant to be contacted. | Customer Service, Onboarding | No |
| payments-chargeback-escalations | Channel to get in contact with the Risk team about any issues or concerns about fraud or risk related issues. | Customer Service, Onboarding, Risk | No |
<aside> 💡 The Slackbot helper is available in these channels to supply additional information about terminals. You will receive the information about the terminal in a direct message from the Slackbot.
Here is a link to a tips guide on better utilization of the AI Bots that are set up: