<aside> 💡 UPDATE- 02/12/2024 This has now been resolved. The behavior is now consistent with how Stripe used to work before their change. They'll get an email from us letting them know that additional requirements are due, the link will let them update it without having to contact us, and then Stripe will update it.

</aside>

On Feb 6th, 2024 we began receiving reports of merchants needing to update information on their account. Stripe tries to minimize the amount of information required when initially creating an account. This means they may occasionally require additional information for accounts after they process over a certain threshold of volume or have processed for a certain duration.

Normally merchants can update this information themselves however this time it appears Stripe has changed the process for updating this information requiring us to send the merchant a different URL.

While we look into a more automated method, please follow the steps below to assist the merchant in updating this information:

  1. Log into Stripe
  2. Search for the merchant using their MID (starts with acct_)
  3. Click on ‘View details’
  4. Click on ‘Send a remediation link’
  5. Click on the Copy icon > Done
  6. Send the merchant the link that was just copied

<aside> 💡 Note: The due date for these changes is April 16th so an immediate response is not required.

</aside>

Stripe Update.gif

If an email template is needed/wanted, this is what we’ve used in the past for similar updates required:

Hello,

We need a little more information to verify that your payment processing account is up-to-date and correct. In order to ensure that payments are processed without interruption, please log into your account and update your information by visiting:

https://connect.stripe.com/d/setup/c/_PW00Yg1d9RjcIc2UIkvJXpvwOT/YWNjdF8xTHM4M1RRcmR4MEtodXls/cb470673bea76c0f1

Once we have verified your account, we will send a follow-up email letting you know your account is good to go again. If you have any questions or concerns, please don't hesitate to reach out to us.