<aside> 💡

You will want to submit a Payfac Support ticket for a number of reasons, including the below:

• Error within the application
• Application status not updating to Pending
• Unable to upload documents
• EU or you are receiving an error message within the application
• Etc… If you have any questions reach out to a team lead </aside>

1. Open the Payfac Ticket Link
2. From the dropdown, select PayFac Support

1. Fill out the Fields only with the **Red *** next to it

If the merchant does not have a MID assigned yet, just enter the account name exactly as it shows in the Payfac Portal.

1. Under the Comment section include the information below
   1. Error Message or issue
   2. Screenshots of error if applicable
   3. Target go-live date for merchant
2. Click submit
   1. You can check the status of your ticket at any time by logging in to the ticketing system and clicking “My tickets”