Customer Payments Rebate

To qualify for a rebate, merchants must meet the following conditions:

• Go Live within 45 days of delivery date
• Process over $100 in transactions
• Maintain processing for 30 days from Go Live date

Submission Process

1. If you receive a call from a customer requesting a rebate you can do two things.
   1. Transfer call to Payment Support live with slack channel heads up
   2. Create a Payment Support Case
      1. Case Type: Payment Support
      2. Case Owner: Payment Support Queue
      3. Subject: Rebate Request
      4. Description: Customer requested rebate