Enabling/Disabling a merchant’s processor is done at the Brand level within the POS and is not controlled by the PayFac. This article walks through how this might differ based on the software configuration.
If the merchant is being switched from an existing processor, the onboarding application should be completed and marked as Enabled before making the switch to avoid any disruption in service. If the merchant is new then the settings can be enabled at any time since it won’t disrupt their day-to-day.
Enabling/Disabling the merchant’s payment processor happens at the point-of-sale (POS) level. For cloud-based applications, this usually involves turning an existing processor off or switching the processor in the settings area. These settings are generally locked behind super-admin permissions so only our internal team members can configure or edit these settings.
For more specific instructions on how to switch processors, refer to your Brand’s internal documentation.
On-Prem solutions generally vary more than our cloud-based Brands. With that said, generally speaking the processor configurations are either in the settings area of the POS or rely on running an executable file locally on the merchant’s machine.
For more specific instructions on how to switch processors, refer to your Brand’s internal documentation.