The terminal should have the sleep setting disabled by default. If someone enabled it, or if it came enabled by default, the terminal can miss transaction requests causing incomplete sales or other issues. While having the sleep setting remain off will drain the battery faster, it will also allow it to perform more reliably and should always be turned off for optimal performance.

<aside> 💡 Note: This affects only the Quilt P5 terminal

</aside>

1. Close the app by tapping the four corners one at a time sequentially (left-bottom, left-top, right-top, right-bottom)
2. This should bring you to a Config screen. Press the ‘Close Application’ button
3. Swipe up from the bottom of the screen towards the top to bring up the app list
4. Click on Settings
5. Click on Display
6. Click on Screen timeout
7. Change to ‘Never’

Then proceed back and click on the Quilt App

If you can't resolve the issue using the steps above, refer to the RMA article to get the process started for a replacement/return.