Summary

There are multiple reasons a merchant may need to update the bank account their payouts are sent to. To better protect our merchants, additional steps have been added to validate both the bank account is correct and that the request to update has been requested by a user with the proper permissions.

Availability

This is available on all brands and on both Stripe and Adyen processors.

<aside> <img src="/icons/unlock_gray.svg" alt="/icons/unlock_gray.svg" width="40px" /> Merchant Permission: Edit Bank Account

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<aside> <img src="/icons/unlock_gray.svg" alt="/icons/unlock_gray.svg" width="40px" /> Super Admin Role: Edit Bank Account

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Process

Permission to update the bank account has been restricted to users of the merchant account that have the specific “Edit Bank” permission.

• Going forward, we should assist merchants with adding or updating bank accounts themselves. Today, many changes are done by Admins on behalf of merchants who were sent voided checks or other bank details via email or SFDC case. This creates unnecessary risk for the merchant if those files were ever compromised or leaked and additional liability on Quilt to make sure that doesn't happen.
• If a merchant is unable to make the change themselves, the case should be forwarded to Payments CX who can make the change for them only if absolutely required.

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Note: A very limited number of Super Admin Users with the “Edit Bank” permission granted as an emergency method to update the bank account.

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To update the bank account:

• Log into the Payment Portal with a user ID that has the correct permissions.
• Navigate to the profile page by selecting ‘Profile’ from the ‘Account’ drop-down in the top right of the Portal Dashboard.
• Locate the bank account section on the profile page.
• Click the ‘Add Account’ button in that section.

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Note: There isn’t an edit on accounts that already exist on the portal, the only method to edit an account is to add a new bank account.

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• A pop up screen will appear and walk you through the process of adding the bank account:

  • Adyen - The popup will ask if you want to add the account manually or automatically.

    • Automatic will ask you what bank you use and then it will access that banks online login page and have you securely log into your business account. It will then pull the routing number, account number, and name on the account from the bank itself and validate the account instantly.

    • Manually will ask for the routing and account number be input manually, it will also have the merchant upload a bank document to validate the details on the account (Bank statement or Voided check work best).

      

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    Note: The name on the bank account needs to match either the legal business name or the DBA that is used. This is the most common issue for bank accounts being delayed in their validation.

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  • Stripe - The popup will ask for all details for the new bank account.

    • The banking information will then be securely transmitted to Stripe to be validated and added.