Our terminals have certain Wi-Fi requirements in order to remain secure and PCI Compliant. You can check the network requirements below:

  1. Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Wi-Fi is not supported for non-password-protected or enterprise networks.
  2. Choose the correct Wi-Fi frequency (2.4 GHz or 5 GHz)
    1. A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. Your choice of 2.4 GHz or 5 GHz will depend on where and how the merchant uses their Wi-Fi connection the most.
    2. A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers. If the has many of these in their place of business, or they work in an office space where nearby devices could be interfering, that 2.4 GHz band is likely to be congested, which can damage speed and signal quality.
  3. Make sure the computer and terminal are connected to the same network. For security purposes, the register computer and the terminal must be connected to the same Wi-Fi network.
    1. The Stripe WisePOS E terminal has stricter settings and requires the terminal and the register computer to be on the same type of network so if the computer is on an ethernet connection then the terminal must also be on an ethernet connection.

Environmental factors may impact Wi-Fi performance such as:

If the Wi-Fi connection is spotty or having issues, check with the merchant to see if the router or terminal can be moved. If moving the router or terminal helps maintain a steady connection then, if possible, it may be worth relocating one or both of them permanently.