2025-06-17_12h50_00.mp4

The set of directions and video above apply to accounts that need either Stripe hardware or an Adyen S1F2, that don’t follow the normal Hardware Order Fulfillment form built into the opportunity.

1. Create a New Case and select Case Type: Billing Internal (this case type doesn’t need to be assigned to any individual or queue to be seen by the billing team)
2. For both Case Reason and Subject, enter/select Device Order
3. Select the Salesforce account that has the payments opportunity/case.
4. In the description, fill out the following details.

• Device Type (S1f2, or Stripe Terminal/Ethernet Dock)
• Quantity of devices
• Amount charged to Merchant
• Shipping Address

1. Click Save once all details have been entered and verified.