eCommerce is used to refer to payments accepted through traditional websites selling products or services. Processing these types of transactions tend to be more expensive due to the additional risk incurred with online fraud. Due to the additional liability merchants face when selling online, we do a lot behind the scenes to shield them from this risk and to make accepting payments as convenient as possible.
Some features, eCommerce, are available on the PayFac but may not be available to all Brands. This may be due to additional integration work that might be required and/or other factors such as customer demand, dev priorities, or more. In this case, see the table below for which brands have access to this feature as of this moment.
| Brand | Available |
|---|---|
| Rain Retail (Rain Payments) | ✅ |
| TAKU (ACE) | ✅ |
| ThriftCart | ✅ |
| eTailPet (ETP) | ✅ |
| DiveShop360 (360 POS) | ✅ |
| GrazeCart | ✅ |
<aside> 💡 Note: eCommerce requires additional development to implement. Please have a supervisor speak with your local Product team if you feel this feature may be of interest to your industry or Brand and we can get it enabled.
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| Brand | Available |
|---|---|
| Adyen | ✅ |
| Stripe | ✅ |
Authorizations can be captured up to 7 days after the original transaction. You cannot capture an amount more than what was originally authorized but you can capture less than the original amount. This sometimes happens if a merchant can fulfill some of the order but not all of it. Once any of the funds have been captured, the merchant cannot capture more later (ex. merchant has a $100 order and wants to capture $50 now and $50 later).
Some merchants/industries do auto-capture where the funds are captured immediately upon checkout. Others prefer to only authorize the funds and capture the money once they are ready to fulfill the order. This is usually more prevalent in industries where inventory is more scarce and online orders may not always be able to get fulfilled fully or where special orders may need to be placed by the merchant before fulfilling. Auto-capture is usually discouraged by most card brands to help protect against disputes although it’s not strictly against any regulations. We support both methods and the capture settings are usually configured within the Brand’s POS/eComm software platform.
eCommerce transactions are considered Card Not Present (CNP) and usually has a higher rate for the Flat Rate and Interchange Plus (IC+) pricing models. Just like with Card Present, the rates can be negotiated with higher volume but this is much rarer with Card Not Present due to the need of having significant online volume. For IC+ pricing, interchange is also higher so the merchant pays more to us and more for interchange.
<aside> 💡 Note: Cash Discounting pricing model is not supported with eCommerce since cash is not an available payment method online.
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Below are some of the more popular options that are available for the eCommerce feature:
eCommerce transactions can also be tokenized if supported through the Brand’s POS/eComm solution. This allows for a greater period of time in which the funds can be captured since tokens don’t expire for a much longer period of time. This is especially relevant for specialty items that have to be ordered in and/or assembled before fulfilling.