Summary

The KYC page is intended exclusively for internal team members whose primary responsibility it is to onboard merchants onto the PayFac. The page is intended to be used by internal teams to troubleshoot onboarding issues and help merchants through the application process. The page shows information we received via the application (on the left) and information Adyen received (on the right).

This page contains sensitive personal identifiable information (PII) and should be treated with care and responsibility. This is information that if mistreated can cause financial hardship to our merchants in the form of fraud, identity theft and more. This Could also lead to potential fines, lawsuits, and harm to our brand reputation and the trust of our merchants.

Some of the types of documents that may be uploaded by our clients:

• Drivers license/ID card or passport
• Bank statement
• Voided check
• IRS/CRA tax documents

Processor

Availability

Available to all brands, no additional development is required.

KYC Compliance

Compliance is the responsibility of all of us. Keep the trust of our merchants by keeping their personal data secure.

Do’s

• Do delete documents containing PII from your local hard drive. Create a folder in your downloads or your documents folder just for storing this kind of data that can be deleted daily, having it all in one location makes it quick and easy. Don’t forget to also clear your recycle bin.
• Do store all documents that need to be accessed later on a secure online directory. Our online directories are encrypted and are routinely backed up.
• Do delete any documents from emails where the customer sent us information for assistance or troubleshooting, once the issue has been resolved.
• Do send and share information or documents containing PII only using direct messaging or email sent directly to receiver. Delete the IM containing the PII once the issue is resolved.