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What’s Changing - Release Starting July 6, 2026

This article has been updated to reflect upcoming changes to Manual Entry. Key updates include:

New transaction-type toggles on the P5 terminal (’Over the Phone’ and ‘Card Present’) that better classify MOTO vs. MKE payments.
Updated required fields per toggle notably, CVV/CVC is not collected for Card Present (MKE) and is required for Over the Phone (MOTO).
New automated Risk rules specific to each method of manual entry to reduce fraud exposure.
Backend classification updates to the Virtual Terminal and embedded web component so all non-terminal manual entry is correctly identified as MOTO.
A rolling brand release schedule is provided in the Availability section below.

Changes apply to app version 1.507 and above on the P5 terminal.

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Summary

Manual Entry is used for processing transactions by keying in the card details instead of using a terminal or checking the customer out online. This is more common in industries like framing/art and service/repair. This method is considered high-risk and can incur higher interchange fees.

<aside> 💡 Note: In some cases, the Virtual Terminal in the Payment Portal may also be used to process Manual Entry transactions, however this is primarily intended if the point-of-sale (POS) goes down or is otherwise inaccessible.

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Availability

Some features, Manual Entry, are available on the PayFac but may not be available to all Brands. This may be due to additional integration work that might be required and/or other factors such as customer demand, dev priorities, or more. In this case, see the table below for which brands have access to this feature as of this moment.

Brand	Available
Bottle POS	✅
DiveShop360 (360 POS)	✅
C-Store POS	✅
CellSmart	✅
Cigars POS	✅
Comcash	✅
eTailPet (ETP)	✅
FrameReady	✅
GrazeCart	✅
IT Retail (ITR)	✅
Jewel360 (ASC)	✅
LifeSaver	✅
Markt POS	✅
POSIM	✅
Rain Retail (Rain Payments)	✅
TAKU (ACE)	✅
ThriftCart	✅

<aside> 💡 Note: Manual Entry requires additional development to implement. Please have a supervisor speak with your local Product team if you feel this feature may be of interest to your industry or Brand and we can get it enabled.

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Release Schedule

Release Date	Brand(s)
June 29, 2026	5 Beta Merchants
July 6, 2026	Music – Rain Retail & AIM
July 9, 2026	Dive – DiveShop360 (D360); Jewel – Jewel360 / ASC
July 13, 2026	Comcash & POSIM
July 16, 2026	ThriftCart & eTailPet
July 20, 2026	CellSmart & Frame – LifeSaver / FrameReady
July 23, 2026	Grocery – GrazeCart & IT Retail
July 27, 2026	ASI & TAKU
July 30, 2026	Bottle – Bottle POS & Cigars POS

Processor

Brand	Available
Adyen	✅ (Terminal MKE available on P5 Only)
Stripe	✅ (Terminal MKE not available)

App Version

Manual Entry is available on the P5 terminal for all app versions 1.507 or higher.

Operation

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What’s New - P5 Terminal Transaction Type Toggles (Effective Jul 2026)

Starting with app version 1.507, the P5 terminal now presents two classification buttons when a manual entry payment is initiated:

Over the Phone – used for MOTO (Mail Order / Telephone Order) payments where the card is not physically present.
Card Present – used for MKE (Manual Key Entry) payments where the card is physically in front of the clerk but cannot be read by the terminal.

Previously, all manual entry transactions were treated as MOTO by default with no classification distinction at the point of sale. The new toggles improve fraud protection and chargeback win rates by correctly categorizing each transaction type, which also determines which fields are required at checkout.

Important: The Card Present toggle (MKE) is only available on the P5 terminal. The Virtual Terminal and the embedded web component do not offer a Card Present option – all manual entry through those channels continues to be classified as MOTO.

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There are generally two types of manual entry payments:

Over the Phone (MOTO)

These types of orders can be a convenient method of taking payments especially in industries where it’s more standard practice such as the Framing/Art space or those selling wholesale. Sometimes these industries don’t have ecommerce websites where they sell traditional products and they can’t accept cash or check remotely, so any order that needs to be shipped usually has their payment done over the phone.

MOTO payments carry by far the highest risk of any other type of transaction, including other forms of manual entry. Since the card is not physically in front of the merchant and typically happens over the phone, it is easy for fraudsters to use stolen card information that will later get charged back.

MOTO payments are considered Card-Not-Present and can be done through the P5 terminal, the Virtual Terminal, or directly through the POS (if supported there). By default, all manual entry is considered MOTO unless specified otherwise by the merchant at the time of the transaction.

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When the Over the Phone option is selected on the P5 terminal, the following fields are required: