<aside> 💡 Note: This affects only the Quilt P5 terminal

</aside>

Summary

There are three potential reasons for this error code:

1. Battery charge is below 15%
2. Incorrect Date/Time settings
   1. This may include the date/time reverting back to factory settings
3. The device is already paired
   1. This may also include the app being uninstalled/reinstalled without first unpairing the terminal

Battery Charge

The battery being dead is known to be the most common cause of the awaiting connection issue. If the battery is below 15% a connection can’t be made successfully until it is charge to over 15%.

Follow the steps to make sure it’s charging before attempting the connection again.

1. Make sure the terminal is charged for at least 30 minutes before you start using it.
2. Always charge the terminal using an outlet or the optional ethernet dock where applicable. Do NOT use a laptop port or other USB port for charging.
3. Check to make sure the charging icon is visible on the screen. This should look like a battery icon with a lightening bolt in it. Sometimes the charging cable can become loose so always verify the device shows it’s charging before proceeding.

Incorrect Date/Time settings

An incorrect date or time can prevent the terminal from connecting to the internet properly which can cause the “awaiting connection” screen, incomplete transactions, or other issues. To resolve this, follow the instructions below:

1. Close the app by tapping the four corners one at a time sequentially (left-bottom, left-top, right-top, right-bottom)
2. This should bring you to a Config screen. Press the ‘Close Application’ button
3. Swipe up from the bottom of the screen towards the top to bring up the app list
4. Click on Settings