Use these steps when merchants cannot process payments through eTailPet Payments (Adyen).

🏁 1. Verify the Processor + Register the Domain

1. Have the merchant log in to their Point of Sale

2. Click the Profile Icon → Settings

3. You should now be in the Details tab

4. Look for the ETAILPET logo

5. If visible → click the Register Domain (green button)

6. Confirm “Yes” when asked:

   Are you sure you want to register your domain in eTailPet Payments (Adyen)?

7. Have the merchant try a new transaction

If the Register Domain button is missing or the logo is not ETAILPET, continue below.

🔄 2. Fix Wrong Processor Setting (Not Using Adyen)

If a different processor is selected:

1. Still inside Settings

2. Go to the Stores tab

3. Click Edit on the store being troubleshot

4. Scroll to Payment Settings

5. Under Accept Credit/Debit Card Payments Using:

   → Select eTailPet Payments (Adyen)

6. Click Reconnect