<aside> 💡 Note: This affects only the Quilt P5 terminal

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Summary

This error is shown when an unknown issue has occurred which is preventing the terminal from accepting the payment.

The most common cause for this error is a low battery. Make sure the device is charged over 15% and the issue should not persist. See the ‘Problem with the battery/charging’ article for more information if the terminal is plugged in but not charging.

If the battery is above 15% then use the ‘Basic Hardware Troubleshooting’ article to further troubleshoot.