Inbound VM Que - Application Team
#payments-onboarding-help - SOP
Inbound Application Line SLA & Expectations - SOP
SOP - Helping OpenEdge Customers Switch to AIM Payments
Post Hardware Follow Up - Non Processing SOP
Merchant Portal Login Guide and Password Reset
Bank Change Request Process by Portal
EBT Payment Setup Process by Portal
Merchant Account Closure Process by Processor
Merchant Rebates and Reimbursements Guide
PCI Compliance Guide by Payment Processor
Payment Refund Process by Processor
Chargeback Handling Procedures by Payment Processor
Pin Debit Setup Process by Processor
Cash Discounting Lead Submission Process
Payment Retention Case Submission Process
Payments Support Schedule/Expectations
XBU Support Schedules and Expectations
🛠 Payments Support – Core Troubleshooting Guides (XBU)
ThriftCart Pay Account Creation
Dashboard: Incorrect Case Owner
Dashboard: Closed - Rejected but App Enabled
Ziosk/Till New Application Creation
SOP - Assigning a Payments Onboarder
CellSmart POS – PayFac Portal Creation
XBU Hardware Ordering (Non Order Fulfillment)
Payments Admin - Onboarding Types
Restricted Account Follow Up Communication
Resending Customer Payments Applications by Partner
Payfac Support Channel Reference Guide and Common Situations
🛠️ Support Queue Management (Calls and Cases) SOP